ITIL books - ITIL V3 Suite

These titles have been commissioned and structured to be read as a five book set, each building on the work of the other. As the five books reflect the lifecycle, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library.

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ITIL Service Strategy book

A sound service strategy is essential in the creation of high quality IT services. It provides a base upon which to build a successful service management function and ensures that the best value is delivered to business customers.

This book is a major strength of the new ITIL library. It introduces the service lifecycle and encourages the development of a business perspective. Whether you are a service provider or a business customer, this book guides you through the choices that you need to achieve service excellence.

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ITIL Service Design book

Well designed services play a vital role in realising a sound service strategy. Effective design contributes towards the delivery of quality services that meet or exceed customer expectations.

This book shows you how to create valuable IT service assets for your organisation, but within business constraints, such as time and money. It provides a framework for service design that considers customer requirements, both now and in the future, while keeping the business view firmly in sight.

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ITIL Service Transition book

Successfully bringing a well-designed service into the live environment takes efficient planning. It is necessary to deliver new or changed services with the appropriate balance of speed, cost and safety while ensuring minimum disruption to operations.

Service Transition provides and supports the 'business as usual' delivery of the organisations requirements from IT. This book provides guidance on managing the many aspects of service changes, preventing undesired consequences while allowing for innovation. It is essential reading for anyone seeking to deliver IT change with the best possible benefit to the business.

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ITIL Service Operation book

Once services have been successfully delivered into the live environment they need to be managed effectively on a day-to-day basis. It is here, at the customer interface, that perceptions about your performance as a service provider are created.

This book introduces and explains delivery and control activities that support high quality service operation. Use of the guidance will help to ensure a balanced and flexible approach, setting you firmly on the road to achieving excellence as a service provider.

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ITIL Continual Service Improvement book

Even with a successful service operation in place, there is still a need to consider improvements at every opportunity.

This book focuses on the process elements involved in identifying and introducing a cycle of service management improvements. It provides structure for your approach to assessing and measuring services and helps you to avoid short-term fixes in favour of a continual service improvement in quality that truly benefits your business customers.

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Order ITIL books from Best Management Practice

All of the above ITIL books are available from Best Management Practice in multiple formats including ebooks and PDF downloads. There are also a number of additional to compliment this suite.

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